Privacy Policy for Nestofiber

Last Updated: February 20, 2026

Welcome to Nestofiber. This Privacy Policy describes how we collect, use, and handle your information when you use our mobile application designed for booking, installation, task management, and customer support.

1. Information We Collect

Account Information: Name, phone number, and email address for service authentication.
Service Data: Installation addresses, service plans, and complaint logs.
Media: Photos or documents uploaded by users for installation proof or complaint tickets.

2. Location Data Disclosure

Nestofiber accesses and collects location data to enable critical service features even when the app is closed or not in use.

Specifically, we use location data for:

Technician Tracking (ETA): To provide customers with real-time updates and an accurate Estimated Time of Arrival for fiber installations.
Field Task Management: To verify that service personnel are at the correct customer location to ensure job accuracy and security.
Service Verification: To confirm the physical completion of tasks at the designated service address.

Note: This data is used strictly for operational efficiency and is never shared with third parties for marketing or advertising purposes.

3. Foreground Services

Nestofiber utilizes Android Foreground Services (specifically FOREGROUND_SERVICE_LOCATION and FOREGROUND_SERVICE_DATA_SYNC) to ensure that:

Location updates continue reliably while a technician is actively navigating to a job site.
Large data files, such as installation photos and customer signatures, are synchronized with our servers without interruption, even if the user switches apps.

4. Data Sharing and Security

We do not sell your personal data. Your information is shared only with authorized service providers necessary to complete your fiber installation or resolve your support tickets. We use industry-standard encryption to protect your data in transit and at rest.

5. User Permissions

Users can manage or revoke location permissions at any time via their device settings. However, disabling location services will prevent the real-time tracking feature and may delay service updates.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@nestofiber.com